When you are the head of Client Services and Technology at a 100-year-old financial services organization, you cannot take a “digital mindset” for granted. Rahul Merchant, who joined TIAA in 2015, tells us how he defines and cultivates digital thinking for the financial services firm with more than $954 billion in Assets Under Management. Hint: It’s all about the customer. ------------------------------------------------ How do you define “digital thinking” in technology and operations at TIAA? Digital thinking is focusing on our client-facing storefront. We need to let go of the focus on creating a monolithic, solves-all system and instead focus on creating quick and scalable development solutions. On the backend, we are all books and records, and the systems that are used to process that data will not change in the foreseeable future. But what is changing is our interaction with our clients and the speed at which we can improve their experience. … [Read more...] about The digital mindset at TIAA is all about their customers
Fox school of business and management
generally condemned and has spawned concern that large companies might follow suit. Best Buy has partially hopped on the bandwagon and is ending its flexible work program, in favor of "having employees in the office as much as possible to collaborate and connect on ways to improve our business."We could argue this is the last gasp of struggling companies perceived by many as slouching their way towards irrelevance, or that Yahoo employees abusing the work from home policy needed a good wake-up call to get motivated. It's also been speculated that this move will only cause the "best and brightest" among these employees to find jobs elsewhere - or that this is a cynical ploy to get those unwilling to change their work-from-home routine to jump ship, thereby lightening the payrolls. Regardless, the fact remains that policy decisions of this nature - whether good or bad - can echo across corporate culture.I've known people who have worked from home for years - some who are employed by … [Read more...] about A day in the life of a work-from-home Google Apps admin
Today is the 6 month anniversary of The Inside Sales Virtual Summit, an industry event that changed the world of sales and marketing. More than 15,800 sales leaders registered for a day of learning and enchantment on June 20, 2013. Get In Stock Alerts on Twitter for SNES Classic, Switch and More 62 sales experts gathered for the largest online event of its kind that the sales industry had ever seen.We just asked them to unite their wisdom one more time with a tip or sales quote. Salesforce.com had me publish a quote or tip from every single one of them on the Salesforce blog. And several articles were written telling how it was done in only three weeks from start to finish using this new online form of collaborative marketing.I keep getting requests to tell more about these great people so I wanted to share quotes and tips and reveal just a bit more about the 62 authors, business and thought leaders who participated in the virtual summit that is now part … [Read more...] about Sales Tips And Sales Quotes From 62 Top Sales Experts
If you’re one of the 1.12 million followers of the @HistoryInPics Twitter account, which posts delightfully obscure pictures of historical subjects and events, you may have asked yourself, “Are they making any money off this?” Get In Stock Alerts on Twitter for SNES Classic, Switch and More The answer is yes. Quite a bit of money. The account is one of 200 across Twitter, Facebook and Instagram run by Social Trends Media, a young company headed by CEO Eric Damier, 30, and cofounders Xavier Di Petta, 17, Kyle Cameron, 19 and Paul Pliesovsky, 36. After launching during the last week of November, they did $800,000 in sales in December, then another $120,000 the first week of January before pulling back to work out some technical kinks. Once they relaunch in full force—Damier is aiming for next week—they hope to do $1.2 million in March.So just how exactly does one make money off of a popular Twitter account? Social Trends’ first line of business … [Read more...] about The $1 Million-A-Month Business Behind Your Favorite Twitter Accounts
NEW YORK (AP) — Microsoft will end support for the persistently popular Windows XP on Tuesday, and with an estimated 30 percent of businesses and consumers still using the 12-year-old operating system, the move could put everything from the operations of heavy industry to the identities of everyday people in danger. Get the Free Tracker App to find a SNES Classic in Stock "What once was considered low-hanging fruit by hackers now has a big neon bull's eye on it," says Patrick Thomas, a security consultant at the San Jose, Calif.-based firm Neohapsis.Microsoft has released a handful of Windows operating systems since 2001, but XP's popularity and the durability of the computers it was installed on kept it around longer than expected. Analysts say that if a PC is more than five years old, chances are it's running XP.While users can still run XP after Tuesday, Microsoft says it will no longer provide new security updates, issued fixes to non-security related problems or offer … [Read more...] about End Of Windows XP Support Means Trouble For Some
Right now may be the perfect time for individuals to get into business on their own, new research reveals. Overall, 78 percent of brokers selling businesses valued from $500,000 to $2 million say the current market favors buyers. However, the market changes dramatically as the costs of businesses rise. Buyers and sellers are split over who has the advantage among businesses costing between $2 million and $5 million. Sixty-five percent of respondents say it is a seller's market for businesses between $5 million to $50 million. "As our economy picks up steam, more high-net worth individuals are transitioning from employees to business owners," said George Lanza, president of Plethora Businesses, an online business sales marketplace. "Many of these individuals are buying businesses for job security or because they anticipate a better return on investment (ROI) than with other investments." [7 Ways to Finance a Small Business] Individuals may be looking to buy … [Read more...] about Small Business Buyers Are Calling the Shots
Randy Lewis was leading a division of about 10,000 Walgreens employees in 1988 when his son, who has autism, was born. "I got to see him grow up and continuously surprise me," said Lewis, who retired two years ago as senior vice president at the company. "But I also thought of the stark reality that there was a chance he'd never have a job." As his son went through school, Lewis realized he wasn't the only parent with that concern. He also realized he was in a position to do something about it. Lewis launched a program at Walgreens' distribution centers to more aggressively hire people with disabilities. The program grew to the point where 30 percent of the staff in some distribution centers had disabilities and then 50 percent, he said. Some companies — large and small — consider hiring people with disabilities a good deed or charity work. Lewis, however, has a different perspective: He says it's a smart business and financial decision. "We studied all the data; we … [Read more...] about Employees With Disabilities Can Boost Business Success
How many times have you responded too quickly to a message or made a hasty business decision, only to find that you needed to correct yourself later because you didn't think it all the way through? It happens to even the best workers, but having to backtrack and fix these kinds of avoidable mistakes costs you more than your pride — it's a waste of valuable time. "Everyone is incredibly busy, and often we believe that we don't have the time to really think through an issue," said Jen Lawrence, co-author of "Engage the Fox: A Business Fable About Thinking Critically and Motivating Your Team" (Greenleaf Book Group Press, 2014). "Using a structured thinking process will actually save employees time in the long run because they avoid making mistakes such as jumping to the wrong conclusion or making a decision that others reject down the road." Critical thinking — which business consultant and author Steve Siebold defines as the ability to remove all emotion from an issue … [Read more...] about Is Your Team Missing This Important Business Skill?
On-demand services like Uber are becoming increasingly popular with consumers, but they're also having a significant impact on entrepreneurship, according to a new study. Researchers at the University of Michigan, University of Minnesota and Temple University discovered that within one year of Uber and Postmates entering a new geographic location, entrepreneurial activity in those cities declined. For the study, researchers first looked at what impact UberX had on Kickstarter campaigns. They found that 12 months after UberX started operating in a new city, the number of Kickstarter campaigns dropped by 14 percent. The researchers attribute this effect primarily to the exit of lower-quality entrepreneurs, or those individuals whose businesses were more likely to fail. [See Related Story: Crowdfunding Your Startup? 3 Important Trends to Watch] "We find that the reduction in campaigns mainly stems from a reduction in lower quality projects," the study's authors wrote. "Our … [Read more...] about Is the On-Demand Economy Helping or Hurting Entrepreneurship?
If you’ve got an angry employee on your hands, you may want to listen to what they have to say. That’s the finding of new research that suggests that a compassionate response to an angry employee can make your company a better place to work .In fact, the study found that when employees are punished or fired for their angry outbursts, little or nothing is accomplished.“Business codes of conduct are often about what we shouldn’t do as an angry employee in emotional episodes, while few, if any, tend to address our role as observers of emotional episodes,” said researchers Deanna Geddes, chair of the Temple University Fox School of Business’s Human Resource Management department.The researchers found that a single act of support by a manager or co-worker of the angered employee can improve workplace tension.Managers who recognize their potential role in angering an employee may be motivated to respond more compassionately to help restore a favorable … [Read more...] about Angry Employees Can Improve Workplace